Shipping & Returns
Customers wishing to return any merchandise must contact Marray's Customer Service department to obtain an authorized RGA. Marray will not accept goods returned without an authorized RGA, these packages will be refused at the dock. Full credit against future purchases or replacements will be made at the option of Marray. If its investigation reveals goods were shipped in error (Marray error, if we make a mistake, we eat the cost, as this is only proper) or are defective in workmanship or material. Otherwise, a restocking fee of not less than fifty (50%) percent or $100.00 Net (whichever is greater) will be charged. All merchandise must be PREPAID AND PROPERLY PACKED. COD deliveries to Marray will be refused by Marray. Returned goods must be packed in their original boxes. If product has been installed, it cannot be returned. No credit will be given for product not in original form unless, upon Marray inspection, product is found to be “defective.” If product is returned as defective and found to be operational, product will be returned freight collect and no credit will be issued.
FOB point is Carson City, NV. Freight charges are prepaid and added to invoice. C.O.D. freight charges are paid by consignee. If invoice exceeds $3000.00 Net, full surface freight (UPS or truck) within the continental USA is deductible, provided invoice is paid within terms. Air freight and other special shipments are not deductible.
Customers can choose from various ship methods. The UPS option allows for your package to be tracked with a unique tracking code. This tracking code will be sent to the email address you used to open your account or order your product when your package actually ships.